Good telemarketing is fundamentally about the right agents, the right data and the right approach. However, the best technology used properly will leverage effective calling, providing the flexibility and management intelligence to continually develop and optimise our campaigns.
We manage our campaigns using in house telemarketing and CRM software. Built online it gives customers real time activity and status reports. Customers can access progress reports anywhere and at anytime. For compliance, quality control and training purposes we digitally record and archive every call we make in MP3 format.
With our own in-house development team we can create database modules to the exact requirements of customers; we can integrate databases into our own system and synchronise data directly with clients. More importantly, we get the basics right, delivering data, reports and results on time and to your specification.
All servers and key equipment are securely housed and are protected by multiple redundancy, "failover" systems, comprehensive UPS, humidity and temperature monitoring. All client data is also securely held and managed in line with industry best practice.